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Mon - Sat, 9AM - 5PM Order before 5:00pm for same-day dispatch
Call: +254 708 777192 WhatsApp info@topnotchmall.co.ke
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Track Order

We confirm every order by message when it is placed, and again the moment it is dispatched. You can also check on it yourself at any time using either method below.

Track with your order number

Enter your order number and the email address you used at checkout. Your order number is in the confirmation message we sent you.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Or just ask us

Call or WhatsApp +254 708 777192, or email info@topnotchmall.co.ke, with your order number. We will tell you exactly where your order is and when to expect it. We answer most calls and messages the same day during opening hours, Mon – Sat, 9AM – 5PM.

What each update means

Status What is happening
Processing Payment received, order being picked and packed
Dispatched Handed to our rider or courier, delivery time starts here
Out for delivery With the rider today, expect a call
Delivered Received and signed for

Delivery times by destination are set out in full on our Shipping & Delivery Policy page. Times are counted in working days from dispatch, not from when the order was placed.

Cannot find your order number? Call or WhatsApp +254 708 777192 with the name and phone number used at checkout and we will look it up.

Topnotch Mall, Magomano House, Tom Mboya Street, Nairobi, Kenya. Open Mon – Sat, 9AM – 5PM.